I hate my phone, a Pantech Duo. It sucks. It has a buzzing noise in the handset which an RMA return didn't fix, the slide thing is stupid, and it is SLOW. I thought that it was cool when I bought it over a year ago. Doesn't everyone think that there phone is cool when they first buy it? Anyway, I now have a Blackberry Bold. Also, the AT&T Store in Jonesboro, AR SUCKS. THE WORST CUSTOMER SERVICE EVER. Welcome to the boycott list.....On the other hand, Rebecca with AT&T Wireless Customer Care was one of the best I've ever dealt with. She was willing to send me the phone at the Wal-Mart price if I couldn't get them to sell it to me (I'm a month away from the upgrade and had cleared it BEFORE I went into the AT&T store). Kudos to her!